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User involvement process

Resource: Methodological Guide:Transferability of Save@work4homes across EU borders. How to implement Energy awareness Services for European social housign tenants.

Name of organisation: Save@work4Homes reviewed by USH

Type of ressource: guidance documents

Addressed barriers:

  • behavior resulting in energy wastage
  • low motivation

Addressed users:

  • building user (social housing organization)
  • tenant/ cooperator
  • building owner
  • site manager
  • public decision maker

Language:

  • English

Process stage:

  • use phase (occupancy briefing)
  • user involvement process

Contact:

Work with Residents Heating and Hot Water

Description

We have to consider that energy consumption does not depend only on the thermal efficiency of the walls and the efficiency of some equipment, but also on the behavior of the people living in the dwellings.
These considerations have been fully taken into account by the SAVE@Work4Homes project when a consortium of six social housing companies applied to the European Commission to assist them in bringing new Energy Awareness Services, outlined in this guide, to their tenants.
All platforms have the same goals and objectives, but the implementation of these services can differ from one country to another for legal or cultural reasons and even in the same country for local, organizational or, simply, competitiveness reasons.
The methodological guide describes the approaches encountered in the project SAVE@Work4Homes and explains the motivations of each partner and the reasons and conditions for these different approaches
This guide describes the common context and objectives, and also the components used to solve the targeted issues addressing the tenant’s energy behavior. Each service, tool, infrastructure and component developed to deliver these services are detailed.
The approach retained by the SAVE@Work4Homes consortium recognizes the great variety of living conditions and cultures in European social housing and does not attempt to define a single best strategy.
Instead, the six partners have developed and test a complementary set of viable and effective Energy Awareness Services, based on a "toolbox" of components including:
• automatic monitoring of consumption and transmission of consumption data in respect of heating costs;
• analysis and presentation of consumption data for access by tenants via Internet or other methods;
• self-assessment scheme to assess the success of residents of a housing unit in reducing their energy consumption;
• improvement of heating controls and feedback to users of heating settings;
• tenant portals in the Internet;
The means used are:
• notebooks by property managers;
• Internet access by tenants with low-cost WebTV or their own PC or notebook;
• Design of print media for tenants such as a handbook for identifying possible changes in building use behavior of all residents to save energy.

Implementation

This guide is free and available on the website of the project
save.atwork4homes.eu
The document can be used by all the targets.

Information

Related Files
Methodological_guide_Save_work4homes_2.pdf (2758.5 kB)